Vcharge Mobile App Privacy Policy

Effective Date: 28/12/2024

Thank you for choosing the Vcharge Mobile App (“App”). Your privacy is important to us, and this Privacy Policy explains how Vcharge (“we,” “our,” or “us”) collects, uses, and protects your personal information when you use our App. By using the App, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

When you use the App, we may collect the following personal information:

• Account Information: Name, email address, phone number, and password.
• Payment Information: Billing details such as credit/debit card information or payment account details for processing transactions.
• Profile Information: Vehicle details, preferred charging locations, and other optional information you provide.

1.2 Information We Automatically Collect

• Location Data: To show nearby chargers, the App collects your location when enabled.
• Device Information: Information such as device type, operating system, and App usage metrics.
• Charging Data: Session details including charger ID, duration, energy consumption, and payment history.

2. How We Use Your Information

We use your information to:

• Provide App functionalities, such as finding chargers, monitoring charging sessions, and processing payments.
• Send important updates, notifications, and receipts for your charging sessions.
• Improve the App experience, troubleshoot issues, and analyze usage trends.
• Comply with legal obligations and prevent fraudulent activities.

3. Sharing Your Information

We do not sell your personal information. We may share your information in the following cases:

• Service Providers: With third-party vendors for payment processing, technical support, and App analytics.
• Legal Obligations: To comply with laws, regulations, or legal requests.
• Business Transactions: In the event of a merger, acquisition, or sale of assets.

4. Your Rights

You have the right to:

• Access and update your personal information via your App profile.
• Request deletion of your personal information, subject to legal and operational constraints.
• Opt-out of receiving marketing communications by adjusting your notification preferences in the App.

5. Data Security

We implement appropriate technical and organizational measures to protect your information. However, no system is entirely secure, and we cannot guarantee the absolute security of your data.

6. Third-Party Services

The App may link to third-party services (e.g., maps, payment gateways). These services operate independently and are governed by their own privacy policies. We encourage you to review these policies before interacting with third-party services.

7. Children’s Privacy

The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes via the App or other communication methods. The updated policy will include the effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

• Email: [Insert Email]
• Phone: [Insert Phone Number]
• Address: Office 1202, Level 12, Al Wahda Commercial Tower, Abu Dhabi, UAE

By using the Vcharge Mobile App, you agree to this Privacy Policy. Thank you for trusting us with your information.